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Position title:

Customer Service Specialist (Warehouse direction)

Workplace:

Germany — Messel (near Darmstadt)

Responsibilites:

1.Answer customer inquiries, follow up exceptions, coordinate issue handling;

2.track compensations and after-sales, ensure customer satisfaction;

3.guarantee first reply within 30 minutes and solution within 24 hours.

Requirements:

1.Good communication and service awareness;

2.Chinese-English or Chinese-German communication ability preferred;

3.cross-border e-commerce or customer service experience preferred.

What we provide:

1.Systematic customer service training;

2.base salary + performance bonus system;

3.international working environment.

Please send your Chinese/German resume and a brief cover letter to info@dzf-international.eu, with the subject line "Customer Service Specialist (Warehouse direction)"。
We welcome all applicants to join DZF, regardless of gender, age, origin, religion, disability, or gender identity. We are committed to creating a diverse, equal, and inclusive work environment.
Your personal data collected during the recruitment process will be strictly confidential in accordance with the EU General Data Protection Regulation (GDPR) and will only be used for managing the recruitment process. Without your consent, your data will not be used for other purposes.